Client Success Manager

Beschreibung:

Tipo de contrato

Autre

Ubicación

Berlin

Sobre nosotros

(COMPANY NAME) is the Europe leading provider for Online Ticketing, Cashless Payment and Access Control solutions for live events of all kinds (festivals, sports events, conferences and others) and any size (Lollapalooza, Rock Werchter, Dour, Formula 1, Club Brugge and many others). The flexibility of the (COMPANY NAME) system makes it extremely user friendly and customisable to any type of event.
Founded in France in 2008, (COMPANY NAME) won the Innovation Grand Prize of the City of Paris in 2010, followed by the European Innovation Award of the Fast 500 in 2014 rewarding the fastest high tech growing companies. After a record-breaking 2017, (COMPANY NAME) decided to expand its team to pursue an ambitious growth plan beyond the French borders. At present our team of over 100 people works in France, Belgium, Germany, Switzerland, Spain, Portugal, UK and Canada. Through our partners we operate as well in South America, Africa and Asia.
(COMPANY NAME) is looking for a Client Success Manager M/F based in Germany, ideally in Berlin (remote possible).

Misiones

As a Client Success Manager, you will be the primary liaison between (COMPANY NAME) and the event organisers. You will manage your projects from A to Z.
* You will be responsible for creating and implementing a project plan for the delivery of the contracted services at the event.
* You will manage the plan in coordination with the client event (typically a music festival promoter) and make all necessary adjustments as the project reaches its launch date.
* You will ensure that the communication with the client is smooth, all questions are answered and expectations met according to the agreements.
* You will set-up our software in order to achieve the ticketing, access and/or cashless flow required by the client.
* You will be responsible for the full preparation and logistics, the build-up of our terminals at the event site, the operations during the event, the break-down and the post-event operations.
* After the event, you will create reports and reviews, follow-up with the client to ensure their satisfaction and trust with our solution. You will advise the client on how to improve and negotiate the commercial and operative conditions for the following implementations.
* You will monitor our business sector and keep up to date with our solution and features.
* You will report to our Head of Project Management.

Perfil requerido

We're looking for a great team member !
* You have a positive, open and flexible attitude.
* You work meticulously with sense of humour and a problem-solving mindset .
* You go for 100% customer satisfaction.
* You know how to get the best out of your crew on-site.
* Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays.
* You have a good ICT knowledge and are eager to learn more.
In return for your expertise and commitment, (COMPANY NAME) offers a challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry, where you get to build and grow our presence in the global market. You will be part of a young, entrepreneurial, dedicated and enthusiastic team.
Follow us on LinkedIn, Instagram, and find out more about our journey and exciting projects !
All of our positions are open to people with disabilities.

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